Why can't Stuvia delete bad reviews?
As an independent platform, Stuvia values the integrity of buyer's feedback. Therefore, we cannot delete reviews, whether positive or negative. Reviews reflect buyers' genuine opinions and experiences with documents.
How to handle negative reviews
If you receive a negative review, we recommend reaching out to the buyer via a private message. Here’s how:
- Contact the Buyer: Send a polite and constructive message to the buyer.
- Seek Feedback: Ask what you can improve in your document or if they had any issues.
- Offer Assistance: Show that you are willing to help resolve any problems.
Engaging with the buyer demonstrates your commitment to quality and helps you improve your documents based on their feedback.
When can users leave a review?
Users can only leave a review after purchasing a document. This ensures that all reviews are based on actual usage and experiences.