Why can I not log in to my Stuvia account?

Are you not able to log in and do you keep receiving notifications that your password or login name are incorrect? There are multiple reasons why you cannot log in any more.

  1. You are using the wrong e-mail address or password

If you have made an account with the wrong email address, you can simply use the wrong email address to log in and go to “profile settings” ⇾  “edit profile settings” ⇾ and change your email address to the correct one.

If you have forgotten your password, go to the login screen, and click on: “forgot password”. For a direct link to change your password, click here.     

  1. You have requested a new password, but you are still unable to log in

If you have requested a new password but are still unable to log in, your account might be disabled or deleted. If you have questions about this topic, contact our support team.

If your problem does not lay with any of the above said reasons, there might be a possibility that your account has been disabled because of fraud. If your account has been disabled because of fraud, you are never able to log in to that account any more.

You can contact our support team by sending an email to support@stuvia.com or send a message via the live chat. You can find the live chat on the bottom right side of the Stuvia website.