It may happen that you cannot press the 'Withdraw' button even though you have enough money in your wallet. This can have several reasons.
First, you can only request a withdrawal once a week. If you have already requested a withdrawal this week, you will need to wait until you can request the next one.
Additionally, you can only withdraw money that you have earned from selling documents. Credit deposits, Stuvia bonuses, or money received as a result of a serious complaint can be reused to purchase documents.
If you still have problems withdrawing your credit, please don't hesitate to contact us. You can do so by sending an email to support@stuvia.com or by sending a message in the live chat, via the "ask your question now" button at the bottom right of the screen. If you send a message via live chat, don't forget to leave your email address so we can answer your question once you leave the chat.