What are the terms and conditions for asking a refund?

date_range Last updated: 7 months ago

Please verify whether you meet the following requirements to apply for our 100% Money Back Guarantee:

  1. Your purchase was within the last 14 days
  2. You contacted the seller of the item to tell him/her why you are dissatisfied with the quality
  3. You verified that you don't file a complaint about a lack of information, chapters or subjects that the seller did describe were missing in the advertisement
  4. You have not downloaded the document

Especially, not downloading the document is very important if you would like to have a refund. Everyone is able to see the whole document in the viewer, before downloading. If you want to save the document on your computer, we first always ask you if you read the whole document and if you are happy with the quality of the document. If you agree to this, then you will not be able to ask for a refund anymore. 

These are the links to ask for a refund in your country:

The Netherlands
Belgium
Denmark
Germany
South Africa
United Kingdom
Finland
France
Spain
The United States and all other countries