I’ve just bought a document/flashcard/bundle, but I’m not satisfied at all. What should I do now?

date_range Last updated: 9 months ago

Obviously, we are very disappointed that you are unhappy with the item you purchased. We would love to provide you with the best documents. However, due to the sheer amount of documents, traffic, and diversity, it's nearly impossible for us to verify the quality of each and every document. There are more than 300,000 documents on Stuvia, all written by students and placed for sale under their own name.

Terms to apply for a refund
Please verify whether you meet the following requirements to apply for our 100% Money Back Guarantee:

  1. Your purchase was within the last 14 days
  2. You contacted the seller of the item to tell him/her why you are dissatisfied with the quality
  3. You verified that you don't file a complaint about a lack of information, chapters or subjects that the seller did describe were missing in the advertisement
  4. You have not downloaded the document. 

Do you meet all the requirements? Great, then it's time to fill in the 100% Money Back-form. Click on your country and the refund form will be automatically opened in a new tab. 

The Netherlands
Belgium
Denmark
Germany
South Africa
United Kingdom
Finland
France
Spain
The United States and all other countries