I bought a document, but I cannot see it between my downloads. What do I do now?

Sometimes it takes a little while for the document to be fully downloaded onto your account. Wait for a couple of minutes before you ring the alarm bells. This process can take 2-5 minutes.  If the document is still nowhere to be found after this period of time, please check if the payment went through and that it was not refused. If you are sure that the payment was authorized, but the document is still lost, please don’t hesitate to contact us.