account_box Account

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account_box

How can I change my bank details?

This will only be able when you would like to withdraw your money. When you click on the option of withdrawing the money. You will see in the second screen, after filling in how much money you would l...
date_range Last updated: 7 months ago

Why can I not login anymore?

If you try to log in and receive a message that your password or username is incorrect, even if you request new passwords, your account is probably deleted or deactivated. Send us an email at support@...
date_range Last updated: 7 months ago

How does a guest account work?

A guest account is created when you choose to make a payment without creating an account, instead, the payment is made as a guest and only an e-mail address needs to be entered.If you want to find you...
date_range Last updated: 7 months ago

My study/institution is not in Stuvia’s list. What can I do about it?

Although we have a lot of institutions in our database, it sometimes occurs that a particular institution isn’t in our database. You can add your own institution by clicking on the grey “My school is...
date_range Last updated: 7 months ago

I’ve used the wrong email address. What can I do about it?

It could happen that you have made a mistake while typing your email address, for instance ''hotnail.com''. If you have created a password for your account, you can simply log in with the wrong email...
date_range Last updated: 2 months ago

Stuvia cannot simply remove bad reviews. After all, the buyer of a summary has chosen to give it with a reason. However, what we recommend is to respond to the review and ask for the reason behind it and / or send a private message to the buyer. In thi

Stuvia cannot simply remove bad reviews. After all, the buyer of a summary has chosen to give it for a reason. However, what we recommend is to respond to the review and ask for the reason behind...
date_range Last updated: 7 months ago

How do I login without using Facebook?

If you have two accounts and do not want to log in automatically with your Facebook account, you can log in / register via the following link: The NetherlandsBelgiumDenmarkGermanySouth AfricaUnited Ki...
date_range Last updated: 7 months ago

I prefer not to receive all the Stuvia emails. How can I unsubscribe from this mailing list?

To change your preferences for email notifications, click on your profile picture > go to Profile Settings > Email Notifications. On this page, you can decide what kinds of emails you’d like to...
date_range Last updated: 7 months ago

How do I change my profile settings?

You can change your profile settings by clicking on your profile picture in the upper right corner to make a drop-down menu appear. From this menu, go to Profile Settings > Edit Your  Profile...
date_range Last updated: 7 months ago

I’m using a new email address. Can I change this?

Log in > Click on your profile picture > Profile settings > Edit your profile settings > Email > I want to change my email
date_range Last updated: 7 months ago

I would like to change my username. Is this possible?

Yes, that's possible. To change your username, click on your profile picture > go to Profile Settings >  Edit Your Profile SettingsBut keep this in mind: be cautious about changing your use...
date_range Last updated: 7 months ago

Can I add more studies to my profile or a document?

No, you can only add one combination of educational institution-study year to a profile or document. If a document is used for multiple studies, you will have to upload it several times if you want it...
date_range Last updated: 7 months ago

Can multiple accounts be merged?

Accounts cannot be merged. So if you have two accounts, you should choose one and use that one for all your uploads and/or downloads.
date_range Last updated: 7 months ago

Can I change the country of my study?

Unfortunately, it is not possible to change your study country. If for any reason you still want to change your study country, you will have to create a second profile on Stuvia. However, we will not...
date_range Last updated: 7 months ago

How do I delete my profile?

WARNING!:You will lose all your data and documents forever! If you want to keep your documents, save them before you delete your profile.Log in > Click on your profile picture > Profile settings...
date_range Last updated: 7 months ago

What happens with my credit on Stuvia when I shut down my account?

Nothing happens automatically with your credit when you delete your account. In order to receive your well-earned money in your bank account, you will have to send an email to support@stuvia.com with...
date_range Last updated: 7 months ago